‘The Heritage way’ is a term they use to describe how they deal with their members, their communities, their staff and the way they make their business decisions.
Heritage is a different financial institution and for them, ‘People first’ is more than a tag line.
Not only are they Australia’s largest building society, they are also a mutual organisation. Being a mutual organisation means they don't have shareholders. Instead, by having an account with Heritage you are not just a customer, you actually become a Heritage member with a share in our ownership and a voice in how we operate.
Because of this structure they don't try to maximise the profits they make from customers to pay shareholders. They retain modest profits to ensure they remain financially strong and return the rest to our members as fair pricing, lower fees and charges, flexible products, and more staff to give you higher levels of service. These benefits amount to many millions of dollars each year in additional value that would otherwise be paid to shareholders.
So, ‘People first' means focusing on high levels of service, lower fees and charges and a culture of integrity, excellence and community.
As a result independent surveys of customer satisfaction with their main bank, building society or credit union, show their members rate us among the highest
Your Stallion mortgage broker has the experience and skills to help you understand the advantages of each product or service in the range and to assist you in making an informed decision on what best suits your financial requirements.
To find out if Heritage Bank is the right lender for your particular situation contact us now on 1300 889554 or
